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Help Center

Everything you need to issue, verify and understand your credentials. If something is missing, write to us and we will answer it.

64 questions across 11 categories
I issue credentials

Set up your issuer identity, design badges and send them out.

I received one

Claim it, share it and understand what it proves.

I connect systems

API, webhooks, Moodle and LTI 1.3.

Getting started

5 questions

What is VeriCert?

The infrastructure an institution uses to issue verifiable credentials: badges, diplomas and ID credentials. Each one is signed with your institution's keys, and anyone can confirm it is genuine in seconds — no phone call, no stamp.

Do I need a card to start?

No. The Explora plan is free and asks for no card: 20 credentials a year and 2 badges, enough to try with a real cohort. A card only comes up when you decide to subscribe.

How long until I issue my first credential?

Minutes. Your issuer identity is created automatically when you sign up; after that you design a badge and issue. No onboarding process, no prior vetting, no servers to configure.

What do I need before issuing?

Each person's name and email, and an image for the badge. That's it. Your logo and colors can come later, without affecting anything already issued.

Who is VeriCert for?

Universities and schools, academies and bootcamps, professional boards, companies with training programs, and conference organizers. If you hand out proof of something, it fits.

Credentials and badges

6 questions

What does "verifiable" actually mean?

It carries a cryptographic signature made with your institution's keys. Anyone can confirm three things without going through you: that you issued it, that not a comma was changed, and that it is still valid.

What is Open Badges 3.0?

The open standard that defines how a digital credential is written so other systems can read it. VeriCert issues in Open Badges 3.0 on top of W3C Verifiable Credentials 2.0, so your credentials are readable by any standards-compliant platform, today and in ten years.

What is the difference between a badge, a diploma and an ID credential?

The badge certifies an achievement or a skill. The diploma is its formal PDF version, in your institution's design. The ID credential is about belonging: a student card or employee badge with photo and ID number, renewed each cycle. All three are verifiable.

Can I use my own designs?

Yes. From the Educador plan you connect Canva or Figma once and import your designs as a badge image, diploma background or card background, with size guides for each format. You can also upload files directly.

What are stackable pathways?

A set of credentials that add up to a larger one: three courses that grant a certificate, for example. When someone completes the pieces, the final credential issues itself. Available from the Academia plan.

How many different badges can I create?

2 on Explora, 5 on Educador, 25 on Academia, and unlimited on Institución, Red and Enterprise. That is active designs, not credentials issued.

Issuing

6 questions

How do I issue a credential?

Pick the badge, type the person's name and email, confirm. The credential is signed right then and reaches them by email with a link to claim it.

Can I issue to many people at once?

Yes, with a CSV file, from the Educador plan. When you upload it we tell you how many will go out, who was skipped and why, before anything is issued. If someone already held that credential, we report it and you decide whether to reissue.

What if I issue the same credential twice to the same person?

Only one stays valid: the most recent. On reissue, earlier ones of the same type are revoked automatically. It is the rule that stops someone showing three active versions of the same diploma.

Can I set an expiry date?

Yes. When you design the badge you decide whether it expires and after how long. We warn you before they expire, and the holders get warned too.

How do I renew a batch that is about to expire?

The Expirations panel shows everything coming due and renews in bulk, without re-uploading data. Bulk cycle renewal is available from the Institución plan.

Can I issue to someone without an email address?

A credential needs an identifiable recipient, so email is required. For large in-person handouts — a conference, say — there is the event flow with a code and QR, where each person enters their own email when claiming.

Revoking, fixing and reissuing

4 questions

Can I revoke a credential I already issued?

Yes, at any time, from the person's profile. Revocation is immediate: anyone checking the credential sees it is no longer valid, with the date it stopped being so.

I misspelled a name. How do I fix it?

You reissue with the correct data. The previous version is revoked automatically and the new one becomes the valid one. A signed credential is never edited: doing so would break the signature, which is exactly what gives it value.

Can I restore a credential I revoked by mistake?

Yes. And if another of the same type was issued to that person in the meantime, restoring the earlier one revokes the newer one, so there is always exactly one valid.

What does someone see when they check a revoked credential?

The page still loads, clearly marked as revoked and dated. Nothing is deleted or hidden: the record is part of the trust. An employer verifying a revoked degree needs to know that, not hit a 404.

Verification and trust

6 questions

How does someone verify a credential?

By opening its link, scanning the QR, or pasting the file into the verification page. In seconds they see who issued it, to whom, when, and whether it is still valid. No account, nothing to install.

Is the credential issued by VeriCert or by my institution?

By your institution. Signing up creates your own issuer identity (did:web) with isolated, encrypted keys. VeriCert is the infrastructure, never the issuer.

What is dual signing?

Every credential is signed twice, with two different methods: Data Integrity and VC-JWT. That way both modern verifiers and those that only understand the classic format can read it. It means your credential does not depend on the world agreeing on one format.

Can it be verified without going through VeriCert?

Yes, and that is the point. The credential is a self-contained file with the signature inside; any standards-compliant verifier can check it against your issuer identity document, published on your own domain.

Can I verify on my own domain?

From the Institución plan, yes. Credentials verify on your domain and your issuer identity lives there, not on vericert.pro. It is what makes the credential feel — and be — yours.

What if someone tries to forge a credential?

It fails verification. Changing a single character invalidates the signature, and the signature can only be produced with your institution's private keys, which are encrypted and never leave the system.

Wallets, LinkedIn and sharing

4 questions

Can it be saved to Apple Wallet or Google Wallet?

Yes, on every plan. The recipient adds it to their phone with one button and carries it everywhere, with its verification QR.

Can it be posted to LinkedIn?

Yes, with one button, on every plan. If your institution has a LinkedIn company page, the credential links to it and shows your logo on the person's profile.

Can it be downloaded as PDF or an image?

Yes: diploma as PDF, badge as PNG, and a print-ready card as PDF. All of them carry the QR that leads back to live verification.

Does the badge image carry the data inside?

Yes. The PNG has the signed credential embedded, so even if someone only keeps the image, it stays verifiable. That is how the value survives being shared over WhatsApp.

Events and attendance certificates

6 questions

What is an event certificate?

The attendance credential for a conference, workshop or fair. It is claimed by QR or at a kiosk, delivered instantly to hundreds of people, and costs far less than an achievement credential — because it certifies something different: being there, not learning.

Do attendance certificates use up my plan allowance?

No. They come from a separate bundle you buy on its own, and your plan also includes a few complimentary ones each year. A 3,000-person conference never touches your year's credentials.

What do certificate bundles cost?

250 for $190, 1,000 for $690, 5,000 for $2,450 and 20,000 for $6,900 USD — between $0.76 and $0.35 each. Each bundle lasts 12 months and the oldest is used first. You do not need a paid plan to buy one.

How does QR claiming work?

You create the event and get a code plus printable QR sheets. Each attendee scans, enters their name and email, and gets their signed certificate instantly. You can watch claims come in live.

How many events can I create per year?

1 on Explora, 3 on Educador, 12 on Academia, unlimited from Institución.

Can I hand out a diploma at an event, not just a certificate?

Yes, but it is priced for what it is. Only templates marked as event certificates draw from the bundle; a diploma handed out through the event door uses your plan's credential allowance.

Plans, allowances and billing

10 questions

How does the credential allowance work?

Your year starts the day you subscribe, not on January 1st. Pay yearly and you get the whole allowance on day one, with a 25% bonus over what twelve monthly batches would give. Pay monthly and you get your batch each month, and whatever you do not use rolls over within that year.

What does each plan cost?

Educador $38/month or $380/year (10 a month or 150 a year). Academia $150 or $1,500 (50 or 750). Institución $420 or $4,200 (200 or 3,000). Red $1,500 or $15,000 (800 or 12,000). Paying yearly equals ten monthly payments: two months free, plus the allowance bonus.

Should I go monthly or yearly?

Yearly, if you have visibility of your year: it costs less and gives you more credentials. Monthly exists for those just starting out or with spiky demand: come in, issue this month's, decide later.

What if I run out mid-graduation?

Nothing stops. The credentials go out and the excess is billed at $4.50 each on your next invoice, up to 10% over your allowance. We will never be the reason a graduation halts.

Can I change plans mid-season?

Yes, any time, from the panel. Moving up starts a new cycle with the new plan's allowance. Plan changes never affect what is already issued.

What happens to my credentials if I cancel?

They keep verifying. What you issued does not expire because you stopped paying: the account returns to the free plan's limits, but every credential you already handed out stays valid and viewable.

Do you accept discount coupons?

Yes. The coupon field is on the Plan & billing page, next to the cycle switch, and the discount applies at checkout.

Where do I update my card or see my payments?

On Plan & billing: it holds your purchase history with date, amount and reference, plus access to the billing portal to change the card or cancel.

What happens if a payment fails?

You get 7 days of grace with the plan intact, and we tell you three times in that window. If it is still unresolved, the account moves to the free plan — nothing is ever deleted.

What does Enterprise include?

Everything in Red, plus full white label, SSO, unlimited sub-issuers, perpetual retention with key custody, and a dedicated account manager. Volumes are built to measure, from $0.95 per credential.

Integrations and API

5 questions

Does it connect to Moodle?

Yes, with the official plugin, from the Institución plan. When a student finishes the course, the credential issues and sends itself.

What about Canvas, Blackboard or another LMS?

Through LTI 1.3, which works with Canvas, Blackboard, Brightspace and Sakai. Also from the Institución plan.

Is there an API?

Yes. Read access from the Academia plan and the full API from Institución, with a secure token. Two endpoints cover the essentials: check your account status and issue.

Can my system be notified when something happens?

Yes, with outbound webhooks from the Institución plan. We notify you when a credential is issued, claimed, revoked or restored, signed so you can confirm they came from us.

How many sub-issuers can I have?

3 on Institución and 25 on Red, unlimited on Enterprise. They let each faculty, campus or school issue under its own identity within the institution.

I received a credential

6 questions

I got an email with a credential. What now?

Open the link and claim it. From there you can save it to your phone, post it to LinkedIn, download the PDF, or share its link with whoever asks.

Do I have to pay or create an account?

No. Receiving, claiming, keeping and sharing your credential is free, forever. The institution that issues it is the one who pays.

I lost the email. How do I get my credential back?

Ask the institution to resend it: from their panel it is one click, and it arrives again at the same address.

Can the institution take a credential away from me?

They can revoke it if there was an error or the recognition stopped being valid. The page will still exist, marked as revoked. Nobody can erase the fact that it was issued.

What if the institution stops using VeriCert?

Your credential keeps verifying for the guaranteed retention period of the plan they had: between 2 and 10 years, or perpetual from the Institución plan. And since the file is self-contained, you can keep a copy yourself.

What is the Skills Rx?

A map of the skills behind your credentials, useful for seeing what you prove as a whole rather than one by one. Your institution turns it on from the Academia plan.

Account, team and data

6 questions

What roles exist on my team?

Administrator, Credential designer, Issuer, and Billing. Whoever designs, whoever issues and whoever pays do not have to be the same person, or see the same things.

How many people can I add to my team?

1 on Explora, 2 on Educador, 5 on Academia, 15 on Institución and 40 on Red.

Where is my data and who can see it?

On dedicated infrastructure, not shared with other platforms. Your institution's private keys are encrypted and used only for signing. You control what is public: you can keep your credential catalog out of the public directory.

Are there backups?

Yes, automatic. And because each credential is a self-contained, signed file, you can download and keep it yourself: you do not depend on a server of ours existing to prove you issued it.

How do I contact support?

From Support in your panel, which opens a ticket with your institution's context attached. Explora has community support; Educador and Academia by email; Institución with a 24-hour SLA; Red and Enterprise with an account manager.

Is it available in English?

Yes. The portal, the emails and the public verification pages work in Spanish and English, and each person picks their own.

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